HostSonic Privacy Policy
Copyright. All rights reserved.

Effective Date: 01.01.2025
Last Updated: 01.06.2025

At HostSonic ("we", "us", "our"), accessible from https://hostsonic.live, protecting your privacy and safeguarding your personal data is a top priority. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

For questions, contact us at: https://billing.hostsonic.live/support

1. Information We Collect

We collect information directly from you and through automated means when you use our services.

A. Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • IP address
  • Government ID (only for domain ownership or legal verification if required)

B. Payment Information

  • Partial card details (via PCI-compliant third-party processors)
  • Transaction IDs and timestamps
  • UPI/payment gateway identifiers (no full card/UPI data is stored on our servers)

C. Service Data

  • Domain names
  • Server logs
  • Account configuration (emails, databases, subdomains, etc.)
  • IP allocations and usage
  • Support communications (tickets, chats, emails)

D. Website Analytics

  • Browser type/version
  • OS and device type
  • Time spent on pages
  • Referral sources
    (Collected via tools like Google Analytics, without personally identifying users)

2. How We Use Your Information

We use the data we collect to:

  • Register and manage your account
  • Deliver hosting and domain services
  • Process payments and send invoices
  • Send service-related alerts (renewals, billing, downtime)
  • Provide customer support and respond to tickets
  • Improve our website and services
  • Prevent fraud, abuse, and illegal activities
  • Comply with legal obligations (e.g., KYC for domain names)

3. Cookies and Tracking Technologies

We use cookies to:

  • Maintain session login states
  • Store user preferences
  • Analyze usage patterns

You can manage or disable cookies in your browser settings, but some features may not function properly without them.

4. How We Share Your Information

We do not sell your personal information. We may share data only with:

A. Trusted Third-Party Services:

  • Payment gateways (e.g., Razorpay, PayPal, Stripe)
  • Domain registrars (for domain registration and WHOIS)
  • Email service providers (for transactional emails)
  • Data centers and infrastructure providers

B. Legal and Regulatory Authorities:

  • When required by court orders, subpoenas, or applicable law
  • In cases of fraud, abuse, or law enforcement requests

5. Data Retention

We retain your data:

  • As long as your account is active
  • Up to 90 days after account cancellation for support, billing, and security audits
  • Certain data may be retained longer if required by law (e.g., invoices for tax purposes)

You may request early deletion of data by submitting a request via https://billing.hostsonic.live/support

6. Data Security

We implement robust security measures including:

  • HTTPS encryption
  • Firewall and DDoS protection
  • Daily malware scans
  • Access control and 2FA for admins
  • Regular security audits

However, no method is 100% secure. You are also responsible for securing your passwords and account access.

7. Your Rights

Depending on your location (e.g., EU, UK, California), you may have rights to:

  • Access your data
  • Correct inaccurate data
  • Request data deletion
  • Withdraw consent for marketing
  • Port your data to another provider

To exercise these rights, please contact our support team.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before interacting.

9. Children’s Privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us immediately.

10. International Data Transfers

If you are located outside India, please note that your data may be transferred to and processed in India and other countries where our infrastructure or partners operate. We ensure such transfers are secure and lawful.

11. Updates to this Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Changes will be posted on this page with the “Last Updated” date revised. Continued use of our services after changes implies acceptance.

12. Contact Us

For privacy concerns, data access, or deletion requests, contact:

HostSonic Support Desk
https://billing.hostsonic.live/support

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